Why LONG SHIPPING Times DON’T MATTER when Dropshipping with Aliexpress (ePacket China Shipping)


Hey, guys. It’s me, Sarah, the video editor here at Wholesale
Ted and in today’s video, we’re gonna talk about how to deal with long shipping times
when dropshipping from AliExpress. This is definitely one of the most common
questions that we get asked here at Wholesale Ted. Everyone has the same question, “If I dropship
products from China using AliExpress, won’t shipping take weeks? And if shipping is going to take weeks, won’t
this stop people from buying, especially since sites like Amazon have normalized super-fast
shipping?” Well, those are good questions and so in this
video, I’m gonna answer the following things: one, do long shipping times stop customers
from buying, two, how to overcome problems caused by the long shipping times, and three,
the best way to ship items from AliExpress. And I think that some of the answers in this
video might surprise you. So, let’s jump straight into it. One, do long shipping times stop customers
from buying? The short answer to this is no. No, it doesn’t. Video over, question answered. The simple answer is no. No, it doesn’t so stop worrying about it. It is an actual known issue. I tested this and several of my friends have
tested this. My friend, Adrian Morrison, I believe has
tested this quite extensively. And what we’ve discovered is that the long
shipping times don’t affect conversions that much. Now, it’s true. If the shipping times take less than a week,
then it will increase your conversion rates but not as much as you would expect. And when you consider how high the profit
margins are when you’re shipping items from China, well, the price difference more than
makes up for the difference in conversion rate. So if you’re one of those people that has
been dragging their feet and putting off creating a store because of this, then stop because
it literally does not matter. In fact, I strongly recommend being upfront
and honest with your customers about the shipping times. I do not recommend trying to hide them. I recommend putting at the end of your product
page copy that the item is going to take two to four weeks to arrive. I usually even bold this section to make sure
that people read it. Why? Because I’m not worried about it. In fact, doing this helps you with follow-up
customer support, which is something that I’m gonna be discussing later in this video. All right, so now that I’ve got that out of
the way, let’s discuss why longer shipping times don’t affect conversions as much as
you might think. I’m gonna be doing this by comparing the AliExpress
dropshipping business model to that of the Amazon model and you’re gonna discover that
they’re actually very different. You see, when most people go to Amazon, they
go there specifically to buy something. They have something that they want in mind. They’re like, “Oh, I want a popcorn maker
for the movie night I’m holding. I’ll go to Amazon and buy myself a popcorn
maker.” And so they go to Amazon, type in popcorn
maker, and then go through the search results. They’ll open up different listings and compare
the different prices, features, and reviews. They’ll then select one from there. About 90% of sales on Amazon come from people
searching for the item that they want to buy. That’s why if you wanna open a business on
Amazon, understanding the Amazon search algorithm is key. People use Amazon methodically. They are calculated in their approach. They know what they want to buy so now they
are weighing out their options. And, of course, one of the things that you
will consider when you’re methodically going through and comparing items is shipping times
and cost, which is why Prime items are at a huge advantage on Amazon because of the
fact that they’re eligible for Prime shipping. But the AliExpress dropshipping business model
is very different. If you are building your store and marketing
it in the right way, then people are not coming to your store for methodical, calculated reasons. Instead, they should be there because of emotion. Your goal is to pick products that when placed
in front of the right person, will make them go, “Wow! I love this. I really want to buy this.” And, of course, your next goal is to create
an ad that is targeted at those people so that when they see it, they will want to go
buy the item even though they had not planned to. You’re not trying to sell them items that
they’ve already decided to buy like popcorn makers. You are instead trying to sell them items
that they didn’t realize existed but that match up with their passions perfectly. Take this mug here. Now, if you are a longtime subscriber to Wholesale
Ted, then you may recognize this super cool mug. It has this little guitar as a handle and
this item is selling like crazy on AliExpress. And it doesn’t take a genius to figure out
why. If you create a Facebook ad that targets people
that like both guitars and coffee, well, this is the perfect little item for them. They’ll see this and they’ll go, “Wow! I love that mug. I need this mug.” But that isn’t all. In addition to getting them to have an emotional
reaction to really want this mug, there’s something else that you want to do. In your marketing strategy, you also wanna
make them feel like the item is on sale at a special price and if they do not act now,
they will miss out on this special deal. And to do that, you add scarcity to your ad
by saying things like “This item is 50% off but only until stocks last” or “Get this item
shipped free but only within the next 60 minutes.” Is this false scarcity? Yes, it kind of is but the retail stores down
the road from you are also doing this exact same thing. Take Sears, Consumers’ Checkbook tracked 9
items on the Sears website over a period of 44 weeks. They found that 8 out of 9 of those items
were on “sale” for all of those 44 weeks. Now, why do they do it? It’s because scarcity is really, really effective. If people think an item is on sale, then they
will believe that they need to act now so that they do not miss out. What this means is that they don’t think to
go price check it or find another site that is selling it with shorter shipping times
because of the fact that they think that they’re getting an amazing deal already from you. This also makes it easier for the customer
to accept long shipping times. After all, if they think that they’re getting
it for a super low price, then they’re willing to make some sacrifices on the shipping times. Learning to write ads that create emotional
responses in people is a key skill and I’ve got some advice on how to create great copy
in my free video, “How to Make More Money From Your AliExpress Shopify Store.” I’ll have a link to that video in the description
below. Two, how to overcome challenges from long
shipping times. So as I said, when most people think of the
challenges that are caused from long shipping times, they’re focused upon how those long
shipping times are going to be affecting the initial conversions and sales. But, of course, if you are crafting your store
and your ads to appeal to people emotionally, then this is not going to be the problem. The problems, unfortunately, come from the
customer service side. If you are shipping out from China, then you
are gonna get a much larger influx of emails than if you were shipping the same items from
the USA. You see, what happens is that people don’t
mind the long shipping times when they buy the item but after a week or two, they start
to get a little bit angsty because it’s true, we are used to getting items quite fast. So while people may think, in theory, that
they are happy to wait for the long shipping times, once it actually starts to a become
a reality, they might start to become a little angsty. So you will get a lot of emails saying the
same things. “Where is my item? It’s been a week and it hasn’t arrived yet.” Or, “It’s been two weeks and my item hasn’t
arrived yet. Is this normal?” The vast, vast majority of people just want
a reply. They want to know that someone is behind that
computer screen and that they care. So don’t worry if you get an email that sounds
a lot angrier than just, “Where is my item? It hasn’t arrived yet.” If you email them back and explain to me very
nicely that this is absolutely normal and it’s going to arrive in two to four weeks
as advertised, then you’re gonna calm a lot of angry or angsty customers. So customer service is key here. Now, I’ll be honest. Sometimes you’ll get customers that won’t
be able to be calmed down and they won’t care and they will just simply ask for a refund. Now, what you do here is up to you. I personally recommend that when you’re creating
your store, you create a refund policy that only allows for refunds for faulty products
or products that arrive after four weeks. This issue is another big reason why I strongly,
strongly recommend that you be very upfront with the customer in the beginning about shipping
times. I recommend that you put it in the product
copy and that you put it in the order confirmation email and that you ask the customer to please
be patient. If you do this, then you have zero obligation
to give them a refund. And if they go and contest the charge on PayPal,
if you were transparent and upfront with the customer, then you will win that dispute. And if they try to call up your bank and get
a chargeback, well, if you’ve gone ahead and placed the shipping disclaimer at the bottom
of your product page copy, then you will absolutely win that dispute. But, of course, at the end of the day, if
you don’t want to have to deal with disputes, then you do have the option of just refunding
the customer. These sorts of customers are very rare and
at the end of the day, they’re usually for orders that only cost a few dollars so if
you don’t wanna deal with the headache of contesting disputes, well, then it’s up to
you whether or not you want to refund them. But if you’re willing to dispute it, then
you’ll be absolutely fine. When you hear the statement that PayPal doesn’t
like dropshipping, that simply is not true. What they dislike is their customers being
deceived. What they dislike is shady practices and not
being upfront about long shipping times is shady. So don’t try to hide it because you don’t
need to hide it. Customers don’t mind. Be honest. Three, how should I ship my items from AliExpress? In the past, I used to recommend using the
free shipping option from AliExpress but times have changed and I now do not recommend this
when you are shipping to the USA. This is because there is now a fantastic alternative
when shipping to the USA and that is ePacket. ePacket is an agreement between the U.S. Postal
Service and Hong Kong Post to encourage USA customers to purchase items from China. It’s a heavily discounted shipping option
and it is run at a loss. It will usually cost you $2 or less to ship
your items out using ePacket. Now, on average, using the free shipping from
AliExpress will have your items arrive within around three to five weeks. But with ePacket, it gets cut down to just
10 to 20 days so about 2 to 3 weeks. But, of course, it’s safe to put two to four
weeks in your product page copy because of the fact that there may be a handling or processing
delay on top of the shipping time. And, of course, ePacket includes tracking
so it means then if somebody tries to say that their item hasn’t arrived, well, you
can go and check out the tracking to make sure that is true. So I recommend sticking exclusively to ePacket. I recommend that you do not work with suppliers
that do not offer it and I recommend that you do not sell items that are not eligible
for ePacket. And this is also another good reason why if
you are a new dropshipper, I strongly recommend that you focus all of your attention upon
buyers in the USA. ePacket is not available for all countries
worldwide and in the countries that it is available in, it isn’t always as efficient
and quick as ePacket shipping is to the USA. That’s because the ePacket shipping option
for countries like the United Kingdom, Australia, Canada, and New Zealand is not actually the
same ePacket shipping option that the USA customers get. These shipping options have the same name
but they aren’t actually the same because they are handled differently. It’s the U.S. Postal Service that runs the
ePacket shipping to the USA whereas it’s China Post that handles most of the ePacket shipping
to the other countries. For instance, I can tell you that shipping
with ePacket to my home country of New Zealand has been a lot slower than shipping out to
customers based in the USA. So don’t overwhelm yourself when you’re just
starting. Stick to ePacket and stick to the USA. You can expand out from there later. So there you go. I hope that this video was able to help you
and stop you from being afraid about being able to start your dropshipping store because
of the long shipping times. Thanks for watching this video. If it did help you, I’d appreciate it if you
go ahead and give it a thumbs up and if you would like to learn even more about starting
a dropshipping business online, then go ahead and click Subscribe to get even more great
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business but you don’t know how, then you should be sure to download our free eBook,
“How to Make $10,000 a Month Online From Dropshipping.” You’ll find a link on how to download this
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13 thoughts on “Why LONG SHIPPING Times DON’T MATTER when Dropshipping with Aliexpress (ePacket China Shipping)

  1. Study shows that shipping time do affect orders. People wants that product now not one month later. Why do you think Amazons killing it? "shorter shipping time". That's why 90% of shopify drop shippers fail or drop out. Make an ad on your product showing shipping time, and one without, I bet the one without draws more clicks. I know because I've done it. It's called a split test. A lot of people gets on Youtube to make videos about making money on shopify but don't make a dime but to sell their channel on Youtube. That's how their money made.

  2. if i knew about drop shipping in 2017 i would easily make money…now in august,2019 it's freaking hard

  3. I'm still waiting over 5 months for items to be delivered! I live in BC CANADA and yes I've disputed and got my money back but I'm bummed as it took many hrs to find the items I wanted! Grrr!

  4. So I'm confused. Do you take off the UPS and USPS options if your are using Aliexpress becuase they can click on them but it wont arrive?

  5. what about DHL or Fedex shipping although it can be expensive on some prodcts that is also an option to speed up shipping times..?

  6. Hi, love your videos. Useful, actionable advice.

    Question: with the recent report that Amazon will now start doing 1-DAY PRIME SHIPPING, do you still believe long shipping times don’t matter? Is it still possible to compete with such ludicrously short delivery times?

    If so, is there anything beyond the advice in this video, or do you believe one day shipping still does not pose a problem to dropshippers?

    Thanks!

  7. Hello Sarah,

    do you have any information on how the new tariffs implemented by the US Gov on Chinese items is going to affect the drop shipping business?

  8. This doesn't really help, shipping times from Ali express still take 6-7 weeks to the uk so you can't do it, you just can't, people just starter requesting refunds.

  9. i have seeing a lot ads in Facebook, i never buy from them because i am afraid that they are fly by night companies.i just look up the same product in Amazon and buy from them or if i cant find it i just dont buy it. How can i convince others to buy from my store if i dont even buy from othee drop shippers. thanks

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